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Privacy Policy

Privacy Policy

The Privacy Policy is aimed at describing the management of the personal data collected by Arcahorn S.r.l.(“Company”) through this website, in compliance with the applicable law.

PERSONAL DATA COLLECTED

Personal data that may be collected are the following:

  • personal data provided to receive a specific service (e.g. name and contact details);
  • browsing data (e.g. IP address, location/country , information on pages visited by the user within the website, access time on the website, navigation time on each page, clickstream analysis. While the Company does not collect this information in order to link it to specific users, it is still possible to identify those users either directly via that information or by using other information collected);
  • cookies (i.e. small text files that may be sent and registered on the user computer by visited websites, and be re-sent to those sites when the visitor returns). Please refer to the Cookie Policy chapter for details.

PURPOSE AND PROCEDURE FOR THE PROCESSING

The personal data we collect (“Data”);may be processed for the following purposes:

a) giving execution to a specific user request or provide a requested service;

b) allowing the Company to perform surveys on customers satisfaction related to the quality of Company goods and services according to the Company legitimate interest;

c) subject to your express consent, sending commercial communications as well as sending advertising on Company products and services, or performing market researches (“Marketing”);

d) subject to your express consent, analyzing your behaviors, habits and propensity to consume products and services provided by the Company as well as satisfy your expectations;

e) subject to your express consent, communicating Data to the companies controlled directly or indirectly by Arcahorn S.r.l. and/or connected to Arcahor S.r.l. that will process them to send commercial communications as well as advertising on their products and services, or to perform market researches

f) improving the user experience on the Company website.

Data may be processed in hardcopy, by automated or electronic means including via mail or e-mail, phone (e.g. automated phone calls, SMS, MMS), fax and any other mean (e.g. web sites, mobile apps).

RECIPIENTS OF THE DATA

Data may be processed by natural persons and/or legal entities, acting on behalf of the Company and under specific contractual obligations, based in EU Member States or in countries outside the EU.

Data may be communicated to third parties to comply with legal obligations, to execute Public Authorities orders or to exercise a Company right before judicial authorities.

DATA TRANSFER OUTSIDE OF THE EEA

Within its contractual relations the Company may transfer the Data in countries outside of the European Economic Area (EEA), and/or store them in databases managed by entities acting on behalf of the Company. Databases management and Data processing are bound to the purposes of the processing and are carried out according to applicable data protection law.

In case the Data are transferred outside of the EEA the Company will use any appropriate contractual measures to guarantee an adequate protection of the Data including – among the others – agreements based on the standard contractual clauses adopted by the EU Commission to rule the transfer of personal data outside of the EEA.

LINK TO THIRD PARTY WEBSITES

Third party websites accessible from this website are under the third party responsibility.

The Company declines all responsibility concerning requests and/or provision of personal data to third party websites.

CONTROLLER AND DATA PROTECTION OFFICER TEAM

The Controller is Arcahorn S.r.l. , with registered office l Contrada San Francesco, 4 – 62019 Recanati (MC) - Italy P.IVA: 00126560432 - CF: 00126560432 You can contact the Data Protection Officer at the email address [email protected]

DATA RETENTION

Data processed to provide the Service and the Customer Satisfaction will be kept by the Company for the period deemed strictly necessary to fulfil such purposes. However, the Company may continue to store these Data for a longer period, as may be necessary to protect Company’s interests related to potential liability related to the provision of the Service.

Data processed for Marketing and Profiling purposes will be kept by the Company from the moment you give consent until the moment you withdraw the consent. Once consent is withdrawn, Data will no longer be used for these purposes, although they may still be kept by the Company, in particular as may be necessary to protect Company’s interests related to potential liability related to this processing unless further clarification is provided by the competent Supervisory Authority in this regard.

Data processing to improve the user experience on websites will be kept for the periods indicated in the Company Cookie Policy.

DATA SUBJECTS’ RIGHTS

Data subjects can exercise the following rights:

  • right to access means the right to obtain from the Company whether your Data are being processed and, where applicable, have access to them;
  • right to rectification and right to erasure means the right to obtain the rectification of inaccurate and/or incomplete Data, as well as the erasure of Data when the request is legitimate;
  • right to restriction of processing means the right to request suspension of the processing when the request is legitimate;
  • right to data portability means the right to obtain Data in a structured format, ordinary used and readable, as well as the right to transfer Data to other controllers;
  • right to object means the right to object to the processing of Data when the request is legitimate, including when the Data are processed for marketing or profiling, if applicable;
  • right to lodge a complaint with a supervisory authority in case of unlawful processing of Data.

Data subject can exercise the abovementioned rights by writing to Arcahorn S.r.l Contrada San Francesco, 4 – 62019 Recanati (MC) P.IVA: 00126560432 - CF: 00126560432 or at [email protected]

AMENDMENTS

This Privacy Policy entered into force on 24/05/2018.

The Company reserves the right to partly or fully amend the Privacy Policy, or simply to update its content (e.g. as a result of changes in applicable law). The Company will publish any update on this website.

COOKIE POLICY

1.WHAT ARE COOKIES?

 Cookies are text files containing small amounts of information that a user’s device (computer, tablet or mobile) downloads when it visits a website. They allow the site to “remember” your computer, but not specifically who is using it, and improve your user experience. By associating the identification numbers in the cookies with other customer information when, for example, you log-in to the site, then we know that the cookie information relates to you 

2. WHY WE USE COOKIES?

Cookies are generally used for different purposes, such as letting the user navigate efficiently between pages, implementing the user's preferences and generally improving their browsing experience, by customizing the website according to their navigation and user profile. They can also help ensure that the adverts that the user sees online are more relevant to them and their interests. 

3. ARE ALL COOKIES THE SAME?

Cookie can be classified as it follows.

Session cookies. These cookies are automatically erased when you close your browser.

Persistent cookies. These cookies remain on your device until they expire (in terms of minutes, days or years since the cookie creation/update).

Third-Party cookies. These cookies are stored on behalf of third parties.

Cookies can be managed and deleted by setting your browser. However, this may prevent you from properly use certain features on our website.

For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

4. HOW TO MANAGE COOKIES USING OUR WEBSITE

To give you the best experience on the cookie management side, we classify cookies of this website in four categories, based on their purpose: essential, comfort, performance, advertising.

You can enable and disable directly from this website each of the above cookie category (with the only exception of essential cookies, which are strictly necessary). In case of Third-Party cookies, this website will not use them after disabling (we cannot delete them).

Essential: These cookies are essential for websites and their features to work properly. E.g.: authentication cookies.

COOKIE nameCOOKIE DescriptionDurationOrigin
CART The association with your shopping cart. 3600s www.arcahorn.com
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly. 3600s www.arcahorn.com
COMPARE The items that you have in the Compare Products list. 3600s www.arcahorn.com
COOKIELAW Store the user Cookie Law's preference. 3600s www.arcahorn.com
CURRENCY Your preferred currency 3600s www.arcahorn.com
CUSTOMER An encrypted version of your customer id with the store. 3600s www.arcahorn.com
CUSTOMER_AUTH An indicator if you are currently logged into the store. 3600s www.arcahorn.com
CUSTOMER_INFO An encrypted version of the customer group you belong to. 3600s www.arcahorn.com
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID 3600s www.arcahorn.com
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not. 3600s www.arcahorn.com
FRONTEND You sesssion ID on the server. 3600s www.arcahorn.com
GUEST-VIEW Allows guests to edit their orders. 3600s www.arcahorn.com
LAST_CATEGORY The last category you visited. 3600s www.arcahorn.com
LAST_PRODUCT The most recent product you have viewed. 3600s www.arcahorn.com
NEWMESSAGE Indicates whether a new message has been received. 3600s www.arcahorn.com
NO_CACHE Indicates whether it is allowed to use cache. 3600s www.arcahorn.com
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site. 3600s www.arcahorn.com
POLL The ID of any polls you have recently voted in. 3600s www.arcahorn.com
POLLN Information on what polls you have voted on. 3600s www.arcahorn.com
RECENTLYCOMPARED The items that you have recently compared. 3600s www.arcahorn.com
STF Information on products you have emailed to friends. 3600s www.arcahorn.com
STORE The store view or language you have selected. 3600s www.arcahorn.com
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies. 3600s www.arcahorn.com
VIEWED_PRODUCT_IDS The products that you have recently viewed. 3600s www.arcahorn.com
WISHLIST An encrypted list of products added to your Wishlist. 3600s www.arcahorn.com
WISHLIST_CNT The number of items in your Wishlist. 3600s www.arcahorn.com

Comfort: These cookies enable us to improve comfort and usability of websites and to provide various features. E.g.: comfort cookies can be used to store search results, language, character dimensions.

NamePurposeDurationOrigin
__utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. 2 years from set/update www.google.com
__utmt Used to throttle request rate. 10 minutes www.google.com
__utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. 30 minutes from set/update www.google.com
__utmc This cookie operates in conjunction with the __utmb cookie to determine whether the user is in a new session/visit. End of browser session www.google.com
__utmz Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. 6 months from set/update www.google.com
__hstc Main cookie for visitor tracking. It contains the domain, the initial and last timestamp, the current one, the session number. 13 months www.hubspot.com
hubspotutk Cookie used to keep track of the visitor's identity. 13 months www.hubspot.com
__hssc Cookies that keep track of sessions. It is used to determine if HubSpot should increase the session number. 30 months www.hubspot.com
__hssrc Determine if the visitor has restarted the browser. Sessions www.hubspot.com
messagesUtk Cookie used to recognize visitors who send messages via chat. 13 months www.hubspot.com

Performance: These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you.

NamePurposeDurationOrigin
1P_JAR Store preferences about informations about users every time that visits pages that contains Google Maps. 1 month www.google.com
CONSENT Used for Google's services consent. 20 years www.google.com
NID Store preferences and informations about user. 6 months www.google.com
GPS Keeps tracking about statistics of Youtube visualization. 30 minutes www.youtube.com
PREF Keeps tracking about preferences and informations. 2 years www.youtube.com
VISITOR_INFO1_LIVE Keeps tracking about statistics of Youtube visualization. 6 months www.youtube.com
YSC Installed on pages that offer Youtube's video. Session www.youtube.com

Advertising: These cookies are used to send advertising and promotional information that is relevant to you, e.g. based on the web pages.

At any time, you have the option to accept or decline the use of cookies/pixel tags by changing your browser application settings.

Most browser applications automatically accept cookies but you can set it to receive an alert each time an operator tries to send you cookies/pixel tags, and/or prevent it from accepting them. On most browsers, the “Help” portion of the toolbar will tell you how to prevent it from accepting cookies, how to have it notify you when you receive cookies/pixel tags, or how to disable cookies/pixel tags altogether.

Below are pages describing these settings in more detail for each browser:

5. HOW TO CONTACT US

If you want to know more about cookies, have any question or want to send us suggestions, please contact us at [email protected] or at +39 071/7500737

Data Controller is ARCAHORN srl, Contrada San Francesco, 4 – 62019 Recanati (MC) P.IVA: 00126560432 - CF: 00126560432.

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